Cancellation and Return Policy

Welcome to Your Adenium! We strive to ensure a seamless shopping experience. Please read our cancellation, refund and return policy carefully before placing your order.

Order Cancellation

  • You can cancel your order within 24 hours of placing it.
  • To cancel, please contact us on WhatsApp / phone at +91-9804332840 or email [email protected] with your Order ID or phone number.
  • After 24 hours, cancellation is not possible, as the plant will already be uprooted and prepared for shipping. In such cases, the order amount will not be refunded.

Refunds for Cancelled Orders – Payment Gateway & Platform Charges

  • When you pay online, the payment gateway (Razorpay) and platform deduct their charges at the time of payment, so we do not receive the full amount you paid.
  • These payment gateway and platform charges are non-refundable. They are approximately 3–4% of the order value.
  • If you cancel within 24 hours, we will refund the amount paid minus these charges. For example, on a ₹1,000 order, the refund will be approximately ₹960–₹970.
  • If we cancel your order (for example, if a plant is unavailable), you will receive a full refund, including these charges.
  • Once the cancellation is confirmed, the refund is initiated to your original payment method. Please allow up to 7 days for it to be processed, although we will do our best to complete it sooner.

Return & Refund Policy

We maintain a strict no-return or refund policy for all our products. We do not offer returns or refunds on live plants, as they are perishable items. All plants are carefully uprooted and packed before shipping to ensure they reach you in good condition.

Exception – damaged plants: If you receive a damaged plant, you may be eligible for a refund or replacement only if an unboxing video is provided as proof. The video must clearly show the damage and be recorded from the moment the package is opened.

Please note:

  • The video must be unedited and submitted within 24 hours of delivery.
  • Claims without an unboxing video will not be accepted.
  • To ensure customer satisfaction, we provide detailed product descriptions and images. Please review them carefully before making a purchase.

Contact Us

If you have any questions or need further assistance, please reach out to us:

Thank you for choosing Your Adenium.

Last updated: 5 November 2026

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